Frequently Asked Questions
Everything you need to know about your Ostroy gear and order.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your gear ships, we will send a second email containing your tracking number so you can follow its journey.
How do I determine my correct size?
Our cycling apparel is designed with a performance fit. We recommend consulting our detailed Size Guide located on each product page, which includes measurements for chest, waist, and hip.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
Do you ship internationally?
Yes, Ostroy ships to cyclists worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
How should I care for my technical cycling gear?
To preserve the life of your kits, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Avoid fabric softeners and bleach to maintain the integrity of the performance fabrics.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, Google Pay, and Shop Pay installments.